Returns & Refunds
Our Promise
We want you to love what you ordered. If something isn't right, we'll make it right.
Returns Window
You have 30 days from the date you receive your order to request a return or exchange.
To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging where possible
- Returned within 30 days of delivery
How to Start a Return
Email us at support@cordnest.co with:
- Your order number
- The item(s) you'd like to return
- The reason for your return
We'll respond within 1 business day with return instructions.
Refunds
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method. You'll receive an email confirmation once your refund has been processed.
Please note that your bank or card issuer may take a further 3–5 business days to show the refund in your account.
Damaged or Incorrect Items
If your item arrived damaged, faulty, or not as described, we'll cover the full cost of the return and send you a replacement or issue a full refund — your choice.
Please email support@cordnest.co with a photo of the issue and your order number, and we'll sort it immediately.
Items That Cannot Be Returned
- Items returned after 30 days without prior authorisation
- Items that show signs of use, damage caused by the customer, or missing original packaging
Exchanges
Want a different colour or size? We're happy to exchange. Start the process the same way — email support@cordnest.co with your order number and what you'd like instead.
Return Shipping Costs
For returns due to change of mind, the cost of return postage is the responsibility of the customer. For items that are faulty, damaged, or not as described, we will provide a prepaid return label.
Questions?
Email us at support@cordnest.co — we respond within 1 business day and are committed to resolving every issue fairly and quickly.